Delivery & returns.

Free Australian standard shipping

Standard shipping is free on all Magnetic Lash Kit orders delivered within Australia. Estimated delivery is 1–2 weeks from ordering. Delivery times are estimates and can vary by destination or carrier delays.

We will contact you if there is a significant delay. Please check your delivery address before paying. For an address correction or delivery question, use our Contact page and include your order number.

30-day money-back guarantee

Not happy with your kit? Contact The Prep Store within 30 days of delivery with your order number to request a refund under our money-back guarantee. The guarantee covers sale-price kits too.

Use our Contact page. We will explain the return process and provide a return address if a return is needed. Please contact us before posting anything back. Approved refunds are issued to the original payment method; your bank or payment provider may take additional time to display the refund.

Faulty, damaged or incorrect goods

Contact us with your order number and a description of the issue so we can help. Your rights under Australian Consumer Law apply in addition to our money-back guarantee and are not limited to 30 days.